Starting in 1992, Business Process Outsourcing (BPO) in the Philippines emerged as a potential job creator for the country’s workforce. The BPO industry exploded in 2005, and the Philippines now ranks as the ultimate BPO destination globally. Offshore outsourcing provides access to a global talent pool while simultaneously lowering staffing costs and increasing profitability.
In this article, we will discuss why outsourcing to the Philippines will drive business growth and reduce labor costs.
Top BPO Industry
The Philippines is the world’s largest BPO provider. Some common outsourced services include customer service, IT, finance, content creation, and data entry. Outsourcing (some of) your business processes leads to improved operational excellence with skilled staff working in a favorable business climate. Businesses are leveraging outsourcing to propel themselves toward sustainable growth.
Highly Skilled Talent
English is one of the common languages spoken in the country. Effective communication starts by understanding the language. After that, it is getting to know each other and how to bridge cultural differences. A good BPO company facilitates communication between outsourced team members and the parent company. Furthermore, Filipino workers have a reputation for excellent work ethic, flexibility, and ability to provide high-quality services in the global BPO market.
Time Zone Alignment
For any business, it is imperative to align with their teams during office hours. Western countries like the US and Australia outsource to the Philippines because employees will adapt to the timezone of the client. If this didn’t happen, companies globally would see delays, broken workflows, and collaboration between the organization and employees.
The Philippines has a rich culture being part of Spain for almost 300 years, and more recently, the US has strong relationships with the region. These historical connections with the Western culture ensured that Filipinos are accustomed to business practices, values, and customer preferences. This creates a working relationship between the offshore outsourcing team and their clients, which is unparalleled in countries famed for outsourcing.
Outsourcing to the Philippines supports local communities. The government implemented policies and incentives to attract foreign businesses to provide more jobs in the Philippines. Recognizing the significance of local support, outsourcing to the Philippines becomes a valuable opportunity to optimize business operations and provide vital support to local communities.
By leveraging the Philippines’ robust BPO industry, and highly skilled workforce, businesses can both gain a competitive edge and contribute to the growth and development of the local economy.
As global staffing and recruitment costs rise, outsourcing becomes a logical option to discover. Tapping into the global talent pool means that your business is no longer tied to the salaries in Europe, the US, or Australia. Through offshore outsourcing, your business has unlimited possibilities to grow sustainably. Offshore outsourcing can reduce employee costs by up to 70% when done correctly.
Don’t miss out on the opportunity to tap into top-notch talent and achieve cost savings. Book a demo with us through our link and discover how outsourcing to the Philippines can propel your business forward.